FAQ - Suiro Teas

A Tea Story from the Himalayas



How do I place an order on your website?

You can order it from our website: www.suiroteas.com , where you can choose the products, Add them in a cart, and then proceed with the transaction. 


You can also visit our outlet at Baluwatar, Kathmandu or call us at +977 9823528316 or else email to suiro.tearoom@gmail.com.

What Payment methods do you accept?

We accept Esewa, Bank transfers, Cash in Hand, Fonepay etc.

What is your shipping policy?

  1. Dropshipping
  2. Walk in Store
  3. Courier

How long will it take for my order to arrive?

It takes 24hrs inside the Valley and 2-3 business days for outside the Valley. Internationally, it depends on the cargo flights. After placing your order, you will receive an email that will contain your necessary subscriptions. If you didn’t receive a product within this timeline then please contact Live Chat, Social media or contact us in our office number.

What is your return policy?

We have an easy return policy for products. If your product is unboxed but damaged, defective, incorrect or incomplete at the time of delivery, please apply for a return request on the website chat or through social media within 2 days for regular items from the delivery date.

What is your Exchange policy?

We exchange our product within 2 days for regular items from the delivery.

Are there any discounts or promotions available?

Yes, we occasionally offer discounts or promotions and giveaways for special events.

How do I contact customer support?

You can get in touch with us through our website chats, social media, or the contact numbers/emails listed on our website. Also, You can visit our outlet located at Baluwatar, Kathmandu.

Do you ship internationally?

No,  we don't ship internationally.

Is my personal information secure on your website?

Yes, your personal information is completely safe and secure which you provide on our website.

How can I create an account?

Firstly, go to our website: www.suiroteas.com.


Click the login or Sign up icon,  If you are an existing user, you can login, but if you are a new user, you must click on create a new account and fill out the form, after which your account will be created.

Do you offer gift wrapping or personalised messages on our customised products?

Yes, we do offer your customised products with gift wrapping and messages.


We do prepare customize Gifts as per your request which will take a little time.


Click here: Sample Gifts

Can I cancel or change my order after it has been placed?

Yes, You can change your order if it has not been placed but once an order has been placed, it cannot be cancelled.

Can I order products that are out of stock?

Yes, you can order an out-of-stock product, but you will have to wait for it to be restocked. We will inform you as soon as it is restocked.